Last updated October 1, 2020
Purchases of digital products are not eligible for a refund. All digital product sales are final.
Thank you for your purchase! I hope you are happy with your purchase. However, if you are not
completely satisfied with your physical product purchase for any reason, or a product is received damaged or defective, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be
in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its
original packaging and the return form provided, and mail your return to the following address:
68 Oliver St
North Tonawanda, NY 14120
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or
exchange. Please allow at least ten (10) days from the receipt of your item to process your return or
exchange. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at: